1. Introduction
ThemeREX (website url address: https://themerex.net) appreciates your business and trust. We are Cyprus based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.
2. Data Collected
Data Storage Location
We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you have to have one or more ThemeREX purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Chi può accedere ai tuoi dati
Se non sei un cliente registrato sul nostro sito, non conserviamo né visualizziamo alcuna informazione personale a tuo riguardo.
Se possiedi un account registrato, i tuoi dati personali possono essere consultati da:
- I nostri amministratori di sistema.
- Il nostro team di supporto, che per fornire assistenza necessita di accedere alle informazioni degli account clienti.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. Quanto tempo conserviamo i tuoi dati
Quando invii una richiesta di supporto o un commento, i suoi metadati vengono conservati finché non ci chiedi di rimuoverli. Utilizziamo questi dati per riconoscerti e approvare automaticamente i tuoi commenti senza moderazione.
Se ti registri sul nostro sito, conserviamo anche le informazioni personali fornite nel tuo profilo utente. Puoi visualizzare, modificare o cancellare i tuoi dati personali in ogni momento (ad eccezione del nome utente). Gli amministratori del sito possono vedere e modificare tali informazioni.
8. Misure di sicurezza
Adottiamo il protocollo SSL/HTTPS su tutto il sito per criptare le comunicazioni tra utenti e server, evitando che dati personali siano intercettati da terzi non autorizzati.
In caso di violazione dei dati, i responsabili di sistema agiranno prontamente per garantire l’integrità, informeranno gli utenti coinvolti e provvederanno al reset delle password se necessario.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Siti web di terze parti
Palestra Start può includere link a siti web di terze parti all’interno di questo sito. Tali siti non sono controllati per conformità alla privacy o sicurezza da Palestra Start, e decliniamo ogni responsabilità per le azioni di questi siti.
Tutti i link di condivisione social, mostrati come testo o icone, non ti collegano automaticamente ai terzi associati se non clicchi esplicitamente su di essi.
Ti ricordiamo che questa Informativa sulla Privacy, insieme a eventuali altre politiche e aggiornamenti, non crea diritti per terzi né obblighi di divulgazione di dati personali relativi ai membri del servizio o sito. Palestra Start non è responsabile per i dati raccolti o usati da inserzionisti o siti di terzi. Consulta sempre le politiche privacy e termini di ciascun sito visitato tramite link esterni.
11. divulgazione dei tuoi dati per fini legali
In alcune situazioni potrebbe essere necessario o opportuno per Palestra Start divulgare i tuoi dati in risposta a una richiesta da parte di un ente governativo o di un privato. Accetti che possiamo comunicare le tue informazioni a terzi se riteniamo, in buona fede, che ciò sia necessario per azioni civili, indagini penali o altre questioni legali. Nel caso riceviamo una citazione che riguarda la tua privacy, potremmo informarti per darti modo di opporci, oppure tentare di annullarla noi stessi, ma non siamo obbligati a farlo. Potremmo anche segnalarti preventivamente e rilasciare i tuoi dati a terzi se riteniamo opportuno per ragioni legali, ad esempio in caso di attività fraudolente. Ci sollevi da qualsiasi danno che potrebbe derivare dalla comunicazione dei tuoi dati a forze dell’ordine o privati.
La trasmissione di dati personali per motivi legali sarà sempre conforme alle leggi del paese in cui risiedi.